This is a narration of an experience I had with this residential complex: The Reserve at Ridgewood, Sandy Springs, GA. It is not a short version. I wrote it because I had promised myself to do it.
There are
three girls working here named and their manager. I traveled from another state
to Georgia for a week to find a home as I was going to move in the next two
weeks. So I found this complex The Reserve at Ridgewood and chose an apartment
in their complex I liked the plan. It was getting ready for next available
resident which was going to be me. I paid the deposit so they’ll keep it for me
and went back home and did all the payments and opening account for gas and
electricity so that they would provide me the apartment key.
On Saturday
noon I sent a friend to get the keys for me as I was going to be late and their
office would be closed after 4 or 5 pm. I arrived at 10 pm and got the key from
my friend in their fancy basket of welcome package. I went into the apartment
and found all the carpet everywhere throughout the apartment completely soaked that
all my socks and even my pants bottom got totally wet. It was late at night
after 13 hours’ drive that I saw this. The office was close and was going to be
close the next day on Sunday too. They had not even left the AC on and it felt
like a tropical wetland in there. Both I and my wife were so angry and upset
that just went to rest at a hotel. That was how they had provided us, total new
residents, with our home on our arrival.
I had an
appointment with the movers the next day at 10 am which I postponed to noon, so
that maybe the carpet is in a better condition. That morning I even went to buy
a piece of plastic to lay over the carpet so that I could unload the truck.
They came at noon and saw the carpet and frankly suggested I need to dry this
up before moving in, they suggested industrial fans which I went and bought on
Sunday afternoon. I bought two of those and contacted emergency maintenance to
come and see what’s going on in that wetland of an apartment for which I had
already paid a ton of money just to get the key, to a very inhabitable place!
The emergency guy was stuck in between honesty and the benefits of his
supervisor managing the complex! I wanted him to see what a mess they had
provided me. He contacted his manager and realized the carpet cleaners had come
to clean the carpet on the same day that I was supposed to move in, like a
couple hours before I arrived. For God’s sake, I was supposed to be in my home
on Saturday morning and you show up to clean my carpet at 8 pm?! It just
happened that I arrived late on that day. And he had done an absolutely
terrible job on not only cleaning the carpet but soaking it with dirty water
sitting there!
The
emergency guy brought another two fans to fan out the moisture from the carpet
on Sunday along with the other two big ones I had bought. I had to leave it and
go back to the hotel which I had already checked out since I thought it will be
good enough to move in but it was absolutely worsened with the stink coming out
of it. I had rescheduled with the movers until Monday at 6 pm just to be sure
it will be done by then. Next day was my first day at work which started by me
traveling to work from a hotel. My wife went to see the apartment and couldn’t
stand the space as it was so horribly stinking. She went to the manager to let
him know what has been happening to us in this time and he had treated her so
wrongly as if we owe him something on top of the $1,900 I had already paid from
my previous home and now was a homeless person without a penny of cash in my
pocket! That was so frustratingly cruel and absolutely irresponsible. I had to
leave work, my first day at work at a whole new company after 4 hours and go
see what on earth was going on with my assumingly future home!!! What a cruel
world it is, the people, the realtors, and those who manage real states! It
feels like they want to draw your blood and drink it in front of your eyes!
I went there
and talked to the manager for about an hour and explained what a mess they had
provided for us (I wish there was another word I could title him with, as he is
so not worth this title). They did not seem to care much but to contact the
carpet cleaner and blame them. The carpet was a little less moist and I thought
maybe I could move in now. I sat a bit by the kitchen inside the apartment and
I felt like I was to puke from the smell rising from the floor. Yet still I
thought it will go away and I cursed the people in charge so damn hard in my
heart. That evening the movers came again and I was somehow determined to move
in but I wanted a second opinion, not my wife’s as she hated it already. I
asked the movers for their honest opinion and they walked into the apartment
and back up right away. They said either the whole building is full of mildew
or some animals are left dead in this building. That was when I lost it. It was
Monday and the office was open and I was there and it was their home and they
were supposed to have it move-in-ready by Saturday and I had no place to go. I
called the emergency maintenance again and he came over and saw what hellish of
a condition they had provided for me. He contacted his supervisor and his
manager and they started a conversation. He said they will replace the carpet
tomorrow, Tuesday!! And both me and my wife still homeless, paid for something
that was not even slightly ready had no option but to go to a hotel again using
my credit cards.
I talked to
my work manager and explained him the situation and he said don’t go to work
tomorrow; stay home and finish the inhumane business those people had created
for you. I came back on Tuesday morning and respectfully complained about the
terrible conditions and that I expect to see somebody to take responsibility.
Thanks God I had some credit cards, otherwise I had to sleep in my car for three
nights! Apparently the big guys of this management, this absolutely
irresponsible management, had talked to each other and had the complex manager
suggest me that I also have the option of termination of lease based on mutual
agreement with a reimbursement of the costs that had incurred on me during this
time. I and the manager signed some agreements on the funds to be reimbursed
back to me and we rushed out to find another place. All the time I had spent to
come up with this location was in vain and all the money I had spent the past
two weeks on the hotel to find a good place was wasted and I restarted my
search. We were so frustrated that quickly selected a small apartment in the
area but at least we saw inside of it first.
I had no
money for another two weeks until I get my first paycheck and still had not
received any reimbursements. I had not received my refund for another 25 days
and I had sent them several emails telling them about my condition and almost
begging them to expedite the process of refunding me, all due to what they had
done to me, but the only thing they said was it takes up to a month for a check
to be issued! I was just so sorry for the management of this apartment complex
and was just happy that I had some credit cards. I spent another night in a
hotel and the same movers came help me on Wednesday at my new location. All
that time all my life was in a U-Haul truck and I was homeless and penniless
due to what happened here. All and all due to the irresponsibility of the
person or the people in charge here. They don’t care about your condition! They
just want the money out of your pocket and the sooner they get the money the
sooner their true nature reveals itself. It’s just another small evidence of
what capitalism has done to the people, especially those in real estate
business.
I went through this experience with this
property and I took a ton of pictures and videos of the apartment in that
condition just to keep a record for myself. I wish I could record the
vomit-provoking stench of the apartment too. I just don’t wish that to happen
to anyone. It is so terribly exhausting, aggravating, and frustrating. I don’t
know how the other apartments are in this complex but I would not recommend
dealing with such a management who is so irresponsible and negligent about
their residents. There are a lot of other good places for the more cautious
people.